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Privacy Policy

1. Who We Are

Petra Lycklama operates this website and provides mural and street art services, fine art, and related offerings.

Business details:

2. What Personal Data We Collect

We may collect and process the following data:

a. Information you provide directly

  • Name

  • Email address

  • Phone number

  • Project details (e.g. mural briefs, location, images)

  • Any information submitted through contact forms or inquiries

b. Automatically collected data

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Device type

c. Payment information
If you purchase services, payments may be processed via third-party providers (e.g. Stripe, PayPal). We do not store your full payment details.

3. How We Use Your Data

We use your data to:

  • Respond to inquiries and provide quotes

  • Deliver mural services and consultations

  • Manage bookings and contracts

  • Send updates or relevant communication

  • Improve our website and user experience

  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

  • Consent (e.g. when you submit a form)

  • Contractual necessity (e.g. to deliver services)

  • Legitimate interests (e.g. improving services)

  • Legal obligations

5. Sharing Your Data

We may share your data with:

  • Service providers (e.g. hosting, email platforms, CRM systems)

  • Payment processors (e.g. Stripe, PayPal)

  • Legal authorities if required by law

We ensure all third parties respect your data and comply with GDPR.

6. Data Retention

We retain personal data only as long as necessary:

  • Inquiry data: up to 12–24 months

  • Client/project data: up to 7 years (for legal/tax purposes)

7. Your Rights

Under GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise these rights, contact: [your email]

8. Cookies

We may use cookies and similar technologies to:

  • Improve website performance

  • Analyse traffic (e.g. Google Analytics)

You can control cookies through your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. International Transfers

If we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact

If you have any questions about this Privacy Policy or your data, contact:
Petra Lycklama à Nijehol at Info@PetraMural.com   

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